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$250
average vet job value
48
peak calls per day in your industry
$66,000
est. monthly revenue lost missing 25% of calls
24/7
Mia is always on — nights, weekends, holidays
The Problem
Your phone is costing you money
These are the top call-handling challenges veterinary practices face every day — and what Mia fixes.
🚨
After-hours pet emergencies are high-stakes
A dog that ate something toxic or a cat in respiratory distress needs triage immediately. Mia answers, assesses urgency, and directs owners to the right care — fast.
🏥
Exam rooms are full and the phone keeps ringing
Your staff is with patients. Mia handles every overflow call in parallel — booking appointments, answering vaccine schedule questions, taking prescription refill requests.
😰
Distressed pet owners need immediate reassurance
Worried owners who hit voicemail call the next clinic. Mia answers instantly, stays calm, and keeps them on the line with the information they need.
Mia in Action
How Mia handles a real vet call
This is the kind of call veterinary practices get every week. Here's exactly how Mia handles it.
Live call transcript
OwnerHi — I think my dog ate a bunch of grapes about 30 minutes ago. He's about 40 pounds. Is this serious?
MiaYes — grapes are toxic to dogs and 30 minutes is recent enough that we want to act quickly. Is he showing any symptoms yet — vomiting, lethargy, drooling?
OwnerHe seems okay right now but I'm scared.
MiaThe fact that he's asymptomatic is good — but grape ingestion needs to be treated even before symptoms appear. I want to get you in right now. Can you come in within the next 20 minutes?
OwnerYes, absolutely. What's the address again?
MiaI'll text it to you right now along with what to watch for on the drive over. Don't stop for anything — just come straight in and let the front desk know it's a grape ingestion. They'll take you immediately.
💰 The revenue math for veterinary practices: Veterinary practices with 48 peak calls per day that miss 25% lose an estimated $66,000/month in direct visit revenue. New pet patients represent $800–$2,500 in lifetime value. An emergency call answered at 10pm that saves a pet builds lifelong client loyalty — and a missed one sends that family to a competitor permanently.
⚠️ Summer and major holidays are your highest call volume periods
Summer brings outdoor injuries, heatstroke, and parasite exposures — call volume spikes 40–60% in June–August. Thanksgiving and Christmas create holiday boarding and boarding-illness surges. These are the exact times your staff is stretched thinnest and most likely to miss calls.
Real Scenarios
What Mia actually does for veterinary practices
These are the exact situations veterinary practices face every week — and how Mia handles them.
1
A pet owner calls at 10pm — dog ingested something toxic
Mia answers immediately, assesses symptom severity, and either directs the owner to come in urgently or to an emergency vet — with the owner feeling heard and guided, not panicked and voicemailed.
2
Monday morning: 6 calls come in before the first appointment
Mia handles all 6 simultaneously — booking wellness exams, taking prescription refill requests, answering vaccine schedule questions — so your front desk starts the day focused.
3
A new pet owner calls asking about your new patient process and pricing
Mia walks them through what to expect, answers basic questions, and books their first wellness exam — converting a curious caller into a scheduled patient.
Integrations
Works with your vet software
Mia connects with the tools veterinary practices already use — so your calendar and CRM stay in sync.
$0.15/min overage on all plans. Annual billing saves 20%. Questions? See FAQ.
FAQ
Questions from veterinary practices
Can Mia triage pet emergencies?
Yes — Mia is trained to assess urgency based on symptoms and either book an immediate appointment, advise the owner to come in right away, or direct them to an emergency clinic if needed.
Does NinjaOtter work with Cornerstone or Avimark?
Yes. NinjaOtter integrates with Cornerstone, Avimark, ezyVet, and Shepherd via Zapier or direct webhook.
What if the owner is very distressed?
Mia is designed to stay calm and reassuring. She gathers the key information quickly without making the owner repeat themselves, and gets them the help they need without adding to the stress.
How long does setup take?
About 5 minutes. Fill in your business profile, forward your phone number (or connect SMS/email), and Mia is live. No tech skills needed.
What if I want to cancel?
Cancel anytime from your dashboard. No contracts, no cancellation fees. Your price is locked as long as you stay subscribed.
Serving Veterinary Practices
Across the United States
NinjaOtter works for veterinary practices in every state. Browse by location for market data specific to your area.