No credit card required · 5-minute setup · Cancel anytime
$850
average it / msp job value
31
peak calls per day in your industry
$144,925
est. monthly revenue lost missing 25% of calls
24/7
Mia is always on — nights, weekends, holidays
The Problem
Your phone is costing you money
These are the top call-handling challenges it services & msps face every day — and what Mia fixes.
🔥
After-hours server emergencies require immediate response
A business client with a server down or a ransomware alert needs to reach someone right now. Mia answers, assesses the situation, and dispatches your on-call engineer before the damage compounds.
📞
New business calls compete with support calls for the same line
A prospect calling about managed services deserves the same immediate, professional response as a support emergency. Mia handles both — routing each to the right outcome.
🤝
Business clients expect enterprise-level responsiveness
Your competitors are answering. SMB clients increasingly expect 24/7 availability from their IT provider. Mia gives your small team a big-company response capability without the big-company overhead.
Mia in Action
How Mia handles a real it / msp call
This is the kind of call it services & msps get every week. Here's exactly how Mia handles it.
Live call transcript
ClientHi — this is Marcus from Hartfield Accounting. Our server went down about 20 minutes ago and nobody can access QuickBooks. We have a client audit first thing tomorrow morning.
MiaThat's urgent — let's get an engineer on this immediately. Is the server completely unresponsive, or are you getting a specific error message when you try to connect?
ClientIt's just spinning and then timing out. No error message.
MiaGot it — that pattern is usually a network service or a storage issue, both of which are diagnosable remotely. I'm paging our on-call engineer right now. He'll call you back within 10 minutes with remote access instructions. Can I confirm you're at the main office on Hartfield Drive?
ClientYes, the main office. Thank you — this is really stressful.
MiaI understand — you're in good hands. Engineer will call in under 10 minutes. Keep this line open.
💰 The revenue math for it services & msps: MSPs that respond to after-hours emergencies within 15 minutes have 87% client retention rates versus 54% for those who respond in 2+ hours (ConnectWise benchmark data). At $850/month average managed services contract, retaining one client that would otherwise churn is worth $10,200/year. Mia's 24/7 response is the single highest-ROI retention tool an MSP can add.
⚠️ Tax season (January–April) and year-end (November–December) are your most critical support windows
Accounting firms, law firms, and financial service clients have absolute zero-tolerance for downtime during tax season and year-end close. These are the months when your clients are most stressed, most vulnerable, and most likely to switch MSPs if you miss an emergency call. These are also the months when your team is already stretched covering holiday and year-end internal projects.
Real Scenarios
What Mia actually does for it services & msps
These are the exact situations it services & msps face every week — and how Mia handles them.
1
A business client has a server down at 2am before a critical deadline
Mia answers, gathers the symptoms and urgency level, pages your on-call engineer, and keeps the client informed — so the emergency is addressed in minutes, not hours.
2
A prospect calls during business hours about managed services pricing
Mia answers professionally, captures their company size and current pain points, and books a discovery call with your sales team — without the call going to a generic voicemail.
3
An existing client calls with a non-urgent support request after hours
Mia logs the ticket details, sets expectations on response time, and sends a confirmation — so the client feels heard and your team has a clean ticket waiting in the morning.
Integrations
Works with your it / msp software
Mia connects with the tools it services & msps already use — so your calendar and CRM stay in sync.
$0.15/min overage on all plans. Annual billing saves 20%. Questions? See FAQ.
FAQ
Questions from it services & msps
Can Mia handle technical support calls?
Mia handles intake and triage — she gathers symptoms, urgency, and contact details, then routes the call to the appropriate engineer. She doesn't attempt technical troubleshooting herself.
Does NinjaOtter integrate with ConnectWise or Autotask?
Yes. NinjaOtter integrates with ConnectWise, Autotask, HaloPSA, ServiceNow, and more via Zapier or direct webhook.
Can Mia distinguish between a support emergency and a new business inquiry?
Yes — Mia asks qualifying questions to determine whether a caller is an existing client with an issue or a prospect. Each gets routed to the right outcome.
How long does setup take?
About 5 minutes. Fill in your business profile, forward your phone number (or connect SMS/email), and Mia is live. No tech skills needed.
What if I want to cancel?
Cancel anytime from your dashboard. No contracts, no cancellation fees. Your price is locked as long as you stay subscribed.
Serving IT Services & MSPs
Across the United States
NinjaOtter works for it services & msps in every state. Browse by location for market data specific to your area.
Your clients expect 24/7 IT support — give them Mia
She dispatches emergencies, books new client calls, and handles after-hours support requests so your engineers focus on fixing problems, not answering phones. Try free for 7 days.